Tawk.to is a popular live chat software and messaging application that allows businesses and organizations to engage with their website visitors and customers in real-time. It provides a platform for website owners to add a chat widget to their sites, enabling visitors to initiate conversations and receive support or assistance directly from the business representatives.
Key features of Tawk.to typically include:
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Live Chat: Website owners can communicate with their visitors through live chat, providing instant support and resolving inquiries in real-time.
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Visitor Monitoring: Tawk.to allows businesses to track and monitor visitor activity on their website, such as page views and time spent on each page.
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Message Ticketing: If a live chat representative is not available, visitors can leave messages, and businesses can respond later through the ticketing system.
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Customization: The chat widget's appearance and behavior can be customized to match the website's branding and design.
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Analytics: It provides basic analytics and reporting on chat performance, response times, and customer satisfaction.
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Multi-Agent Support: Businesses can have multiple agents or representatives logged in at the same time to handle customer inquiries efficiently.
Tawk.to offers a free plan with limited features and a premium plan with additional functionalities and support. It has been widely used by businesses of all sizes to enhance customer support, increase sales, and improve website engagement. Please note that as software features and plans may change over time, it's always a good idea to visit the official Tawk.to website for the most up-to-date information.