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LiveChat
Most Popular • Help & Support
Description
LiveChat is a popular live chat software and customer support application that enables businesses to engage with their website visitors in real-time. It is designed to provide efficient customer service and support, as well as improve customer engagement and satisfaction.
Key features of LiveChat typically include:
Key features of LiveChat typically include:
- Live Chat Support: It allows businesses to chat with their website visitors and customers in real-time, providing instant help and assistance.
- Chat Automation: LiveChat offers chatbots and automated greetings to handle basic inquiries and direct customers to the right information or department.
- Ticketing System: If live chat agents are not available, customers can leave messages that are converted into support tickets, ensuring that no inquiries go unanswered.
- Visitor Tracking: LiveChat provides insights into visitor behavior, such as the pages they are browsing, their location, and referral sources, helping agents better understand customer needs.
- File Sharing:Customers and agents can exchange files, such as documents or screenshots, during live chat sessions to resolve issues effectively.
- Customization: Businesses can customize the chat widget's appearance to match their branding and website design.
- Reporting and Analytics: LiveChat provides data and insights on chat performance, agent efficiency, customer satisfaction, and other metrics to monitor and improve support quality.
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